At our emergency hospital, a nurse will triage your pet to assess its condition and prioritise care. Critical cases receive immediate attention. If your pet is severely unstable, a STAT form may be provided to discuss a resuscitation plan while the vet works to stabilise them.

As you complete the registration form, a nurse will assess your pet. If urgent care is needed, an emergency vet will be notified immediately. Pets are prioritised by condition—stable pets wait with their owners, while those needing oxygen or temperature support are monitored in the treatment area. Wait times may be longer if a critical patient arrives and requires immediate attention.

During the consultation, the emergency vet will discuss your concerns, review your pet's history, and assess its condition. Using in-house diagnostics like ultrasound for FAST scans, X-rays, and our rapid IDEXX lab for blood and urine tests, the vet can quickly evaluate your pet and recommend treatment options.

Same-day diagnostic tests, including X-rays and blood tests, help assess your pet’s condition. Scans like ultrasounds, echocardiograms, and CT scans are scheduled once your pet is stable. After reviewing the results, the vet will discuss findings and recommend a treatment plan, which may involve outpatient care or hospitalisation based on their advice and your decision.

ICU patients receive 24/7 monitoring from skilled vets and nurses to ensure top-quality critical care. Treatment plans are personalised and reassessed each shift. Once stable, the vet will discuss discharge, follow-ups, and ongoing care. If needed, medical records will be sent to your primary care vet for continued management.

Visitation and discharge times for critically ill patients are discussed daily, based on treatment needs and ER demands. Owners will receive at least one update call every 12 hours about their pet's condition and next steps. Please note, delays may happen if emergencies arise in the ER.